Refund and Returns Policy

At Gaza Mart Pk, we are committed to providing our customers with the highest quality products and excellent service. Your satisfaction is our top priority, and we strive to ensure that every purchase meets your expectations. If for any reason you are not satisfied with your purchase, we offer a comprehensive refund and return policy to address your concerns.

Return Policy

Eligibility for Returns

  • Timeframe: You may request a return within 14 days of receiving your order.
  • Condition: Products must be unused, in their original packaging, and in the same condition as when you received them.
  • Non-Returnable Items: Certain items, such as perishable goods, custom products, and personal care items, are not eligible for returns.

Return Process

  1. Contact Us: Please contact our customer support team via WhatsApp or email to initiate the return process. Provide your order number and the reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive a return authorization number and detailed instructions on how to return the product.
  3. Shipping: You are responsible for the return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure the safe return of your product.
  4. Inspection: Upon receiving your returned item, we will inspect it to ensure it meets the eligibility criteria. If the item is ineligible for return, we will notify you and return the item to you at your expense.

Refund Policy

Refund Eligibility

  • Approved Returns: If your return is approved, you will receive a full refund of the purchase price, excluding any original shipping costs.
  • Partial Refunds: In some cases, partial refunds may be granted for items that are returned in a condition different from their original state.

Refund Process

  1. Processing Time: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days.
  2. Payment Method: Refunds will be issued to the original payment method used for the purchase. If you paid via cash on delivery, we will coordinate the refund through a bank transfer or other suitable method.
  3. Delayed Refunds: If you have not received your refund within the specified timeframe, please contact our customer support team for assistance.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions or concerns about our Refund & Return Policy, please do not hesitate to contact us:

  • WhatsApp: +92 302 8354071
  • Email: gazamartpk@gmail.com